Hotels Combined Recognition of Excellence 2019

Posted on 18th September 2019


HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within South Africa. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.

The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:

• At the time of judging, a winner is rated 8.00/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• We couldn’t detect any major customer service problems, nor recurring or unresolved issues.

Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.

Sunbird Lodge boasts a high satisfaction rating among guests and travel industry experts, receiving 97 reviews for an impressive rating of 9.7 out of 10.

Dave Lockhart from Sunbird Lodge said:

“We are extremely honoured to achieve such great recognition from such a prestigious company. It’s great to know that all the dedication and effort put in by everybody here to ensure our guests have an enjoyable experience with us is appreciated. Thank you to all who voted”
“We are thrilled to be working with the best hotels in South Africa and Sunbird Lodge is certainly among them” said Alberto Castellucchio, market manager of HotelsCombined South Africa “What is different about the Recognition of Excellence is the way information is gathered and analysed: it all depends on the guest and his or her experience with that particular accommodation.”

“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.

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